Return and Refund Policy

Zonfair Return and Refund Policy

Last Modified: [June 22, 2026]

1. Marketplace Disclosure

Zonfair.com (“Zonfair,” “we,” “us,” or “our”) is a marketplace platform. Zonfair connects independent brand owners, makers, and suppliers (each a “Seller” or “Brand Partner”) with buyers. Each product listed on Zonfair is manufactured, formulated, quality-controlled, and sold by its respective Seller. Sellers are solely and independently responsible for the safety, quality, accuracy, labeling, and legal compliance of their products, and for any warranty, recall, or product-liability obligation arising under applicable federal or state law.

Zonfair reviews and approves Sellers before they may list products, and requires Sellers to represent that their products are safe, properly labeled, and compliant with applicable law. Zonfair does not manufacture, formulate, or physically inspect each individual unit sold through the platform. Zonfair’s role is limited to operating the marketplace, processing payments, and coordinating logistics. This Policy explains when a return, replacement, or refund is available, and how product-quality or safety concerns are directed to the responsible Seller.

2. Shipping

Free standard shipping is available within the continental United States (excluding Alaska and Hawaii) on orders of $35.00 or more before applicable tax and shipping charges. Orders that do not meet this minimum will be charged the applicable shipping fee at checkout.

Business hours are 9:00 AM to 5:00 PM PST, Monday through Friday, excluding holidays. Orders placed on Saturday or Sunday are processed on the next business day. Please allow up to 2 business days for order processing and 5–7 business days for standard ground shipping delivery. Orders are not shipped on Saturdays or Sundays.

3. General Return Eligibility — Non-Consumable Products

This section applies to durable, non-consumable product categories, including Furniture, Outdoor, Crafts & Décor, Kitchenware (unopened, non-food-contact items), Pet Supplies, Planters, and Art. Beauty & Health Care and Foods & Snacks are governed by Section 4 below.

  • Eligible reasons: An item arrived damaged, defective, or materially not as described (e.g., wrong item or wrong size shipped). Zonfair does not accept returns for buyer’s remorse, change of mind, or dissatisfaction with style, color, or fit once an item is delivered as ordered and undamaged.
  • Reporting window: Claims must be submitted within 10 calendar days of the delivery date. Items not reported within this window are considered final and non-refundable.
  • Proof required: Clear photo or video evidence of the damage, defect, or discrepancy must be emailed to support@zonfair.com before any return is authorized.
  • Return Authorization required: No item may be returned without a Return Authorization (“RA”) Number issued by Zonfair after the claim is reviewed and approved. Returns sent without an RA Number may be refused.
  • Condition: Approved returns must be unused, in original packaging, with all included parts and documentation, and in resalable condition (outer packaging must not be torn or damaged).
  • Shipping costs: Except for verified shipping errors or transit damage, original and return shipping charges are the customer’s responsibility. Refunds are issued to the original payment method only.

4. Beauty & Health Care and Foods & Snacks — Final Sale Policy

Because Beauty & Health Care and Foods & Snacks products are personal-use, consumable, or perishable items, all sales in these categories are final once delivered, except in the limited circumstances listed below. This approach reflects standard practice across U.S. retailers for cosmetics, personal care, supplements, and food products, where hygiene, food-safety, and practical resale considerations prevent the return of opened or used product.

4.1 Limited exceptions

A return, replacement, or refund will only be considered for these categories if:

  • the item arrived damaged, spoiled, or defective at the time of delivery;
  • the item received does not match the item ordered (wrong product or wrong variant shipped); or
  • the item is verifiably contaminated or unsafe due to a manufacturing defect, supported by evidence.

Claims under this section must be submitted to support@zonfair.com within 48 hours of delivery, with dated photo or video evidence and, where applicable, the unused remainder of the product retained for inspection or return.

4.2 What is not covered

Zonfair does not offer returns, refunds, or exchanges in these categories for:

  • allergic reactions, sensitivities, or personal intolerances to an ingredient;
  • dissatisfaction with taste, scent, texture, appearance, or results after use;
  • change of mind, or claims made after the product has been opened, used, or partially consumed beyond what is reasonably needed to identify a defect described in Section 4.1;
  • claims submitted more than 48 hours after delivery.

Each product listing includes ingredient lists, allergen information, and usage instructions provided by the Seller. Customers are responsible for reviewing this information — and consulting a physician, dermatologist, or other qualified professional where appropriate — before purchasing. Nothing in this Policy is intended to limit any non-waivable consumer right under applicable federal or state law.

5. Non-Returnable Items

  • Products that are used, opened, or consumed, except as expressly permitted under Sections 3 and 4
  • Products missing original packaging, tags, or accompanying documentation
  • Products marked “Final Sale,” “As-Is,” or “Non-Returnable” on the product listing
  • Gift cards and store credit
  • Custom, personalized, or made-to-order items
  • Any item submitted after the applicable reporting window in Section 3 or 4

6. Seller and Manufacturer Responsibility

Any concern regarding product formulation, ingredient safety, allergic reaction, or product performance will be forwarded by Zonfair to the applicable Seller. The Seller, as the manufacturer, formulator, or brand owner of record, is responsible for addressing product-quality and safety claims, including any warranty, recall, or product-liability obligation under applicable law, including the Consumer Product Safety Act, FDA food and cosmetic labeling requirements, and applicable state consumer protection statutes. Zonfair will provide reasonable assistance in facilitating communication between the customer and the Seller, but Zonfair is not the manufacturer or formulator of third-party products sold on the platform and does not assume the Seller’s liability for product quality or safety.

7. Return Process

  • Step 1: Email support@zonfair.com with your order number, the reason for the request, and photo or video evidence as required above.
  • Step 2: Zonfair will review the claim, and where applicable, coordinate with the Seller. If approved, Zonfair will issue an RA Number and, if a physical return is required, a return shipping label or instructions.
  • Step 3: Once the returned item is received and inspected (where applicable), Zonfair will process a refund, replacement, or store credit, consistent with the outcome approved in Step 2.

Approved refunds are issued to the original payment method used at checkout. Please allow up to 10 business days for a refund to appear, depending on your financial institution.

8. Order Cancellation Policy

Orders are processed automatically upon submission to enable fast fulfillment. As a result, orders cannot be canceled or modified once submitted. Please review your order carefully before checkout.

9. Fraud and Policy-Abuse Prevention

To protect the marketplace and its Sellers, Zonfair reserves the right to:

  • deny any return, refund, or exchange request that does not meet the eligibility criteria described in this Policy;
  • request additional verification or documentation to support any claim;
  • decline, limit, or cancel current or future orders, and suspend or close an account, where Zonfair reasonably determines a pattern of conduct inconsistent with good-faith use of this Policy — including, but not limited to, repeated claims submitted after extended product use, inconsistent or unsupported damage claims, or claims that fall outside the reporting windows set out above.

Any such determination will be based on the evidence submitted and applied on a case-by-case basis consistent with this Policy and applicable law.

10. Changes to This Policy

Zonfair reserves the right to update this Policy at any time. Changes take effect when posted to this page, with the “Last Modified” date updated accordingly. This Policy is governed by the laws of the State of California, without regard to its conflict-of-laws principles, except to the extent superseded by applicable federal or state consumer protection law.

11. Contact Us

Zonfair Customer Support

Email: support@zonfair.com

Phone: (949) 603-1788

Hours: Monday–Friday, 9:00 AM–5:00 PM PST

Warehouse: 15080 Desman Road, La Mirada, CA 90638

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